Hello World
OVERVIEW
Project Quantum is a re-imagination of Wipro’s internal processes and underlying systems by adopting a human-centered approach, keeping the employee at the core.
My Contributions
Worked along with service designers, process leads and business heads worked on the implementation of the Lead to Order (L2O) process,
Created the Quantum design style along with all assets, created IAs, translated future journeys to task flows, created digital designs, conducted design validation workshops and oversaw design governance till release.
TEAM
User Experience
User Interface Design
Design System Management
Ready, Set, Wipro
Wipro is a large enterprise organization with over 170,000 people.
Owing to organic growth and various acquisitions over decades, the existing processes have become outdated and do not support current and new business models. The organization’s internal processes were becoming barriers to its growth because of-
Disparate sources of information
Siloed mentality, lack of ownership and initiative
Inappropriate tools and systems
Redundant processes
Lack of visibility
Re-imagined Wipro's internal processes and underlying systems by adopting a human-centered approach, keeping the employee at the core and instil simplicity & agility to accommodate extant and future business models. This undertaking was named 'Project Quantum'.
A cross functional study was conducted across all the Wipro processes. The research insights led us to derive guiding principles that have become cornerstones of the Wipro processes of the future. The outcomes were detailed service journeys of future processes which then informed business process redefinition & the UX design of future digital systems.
The design process was implemented in three phases.
Discover. Define. Design
Discover
Ecosystem
To get a better understanding of Wipro ecosystem we analyzed each of its elements and identified challenges, which then led to the defining of actionable insights.
Processes
We analyzed all the internal processes to gain strategic knowledge and insights that were specific to the various steps in the process which included: Lead to Order, Order to Cash, Hire to Retire, and Talent Supply Chain.
Opportunities
Based on the consolidation of the research we identified various opportunity areas that will inform the future solution & address challenges across the ecosystem.
Define
The future vision and guiding principles set the direction for all future processes and help in assessing the alignment between the organisation’s strategy and implementation.
We created service journeys, identified & prioritised roles & their service interactions across process clusters. The journeys were validated with stakeholders through multiple co-ideation workshops. The validated service blueprints were used as input for business process finalisation & UX design.
We identified 4 process clusters with the widest user bases and would lead to organisation wide impact, these were:
Lead to Order (L2O)
Order to Cash (O2C)
Hire to Retire (H2R)
Talent Supply Chain (TCR)
Lead to Order (L2O)
The sales cycle inclusive of initial engagement with customers showcasing core business offerings that generate leads for which proposals are created.
52,000 Impacted Users
Order to Cash (O2C)
The process where a captured order gets translated into a project with a defined scope of work. Project teams are on-boarded, budgets are allocated, & delivery is kickstarted. Post the project deliverables, invoicing is done for revenue recognition.
85,000 Impacted Users
Hire to Retire (H2R)
The lifecycle of an employee from the time they first engage with Wipro to the time they retire, while adopting and propagating Wipro's culture and working with cross functional teams & domains leading to a progressive growth path.
170K Impacted Users
Talent Supply Chain (TSC)
Onboarding the right people at the right time in projects that ensures good delivery, client engagement and employee satisfaction.
122K Impacted Users
Design - The Quantum Leap
Using our understanding from the research and process validation workshops, we translated the service journeys into user flows, wireframes, and eventually to an extensive visual design system.
Wireframes
Design System
To ensure scalability and standardization we created a design system consisting of guidelines and components, for easy hand-offs between teams. The design system is built based on Brad Frost’s Atomic design philosophy using atoms, molecules & organisms
We designed a design library of 200+ plug and play components
and an interaction design document detailing all macro and micro interactions within the system
Key Screens
Over 5 months, we designed the first release for Wipro One with the Lead to Order (L2O) process. The project involved over 250 screens and the initial version of the Wipro One visual design guide.
The L2O process screens are meant for Sales and Marketing pipelines, showing examples of Business accounts (clients accounts and leads). We unified all aspects from sales to delivery with role-based access for users to perform their tasks efficiently.
We used Use of data visualization components like dashboards, summary cards, calendars, etc., to give the user an accessible and contextual summary of information.
Integrated a learning model-based assistant that provided contextual insights as well as help & support to make informed decisions. This also doubles as a collaboration tool allowing users to internally message other employees.
Continuous improvement
After the initial MVP version was in the testing stage, worked towards refining the design framework and making the system more efficient in terms of space optimization, object placement, and visual appeal based on the feedback we got from key stakeholders and users of the version 0.1.
We designed Version 0.2 to be 30% more space efficient, have improved legibility, better layout of components, and overall look more visually upgraded than the last version, while keeping the core functionality and need for backend binding changes to a minimum
