Hello World
OVERVIEW
Project Quantum is a re-imagination of Wipro’s internal processes and underlying systems by adopting a human-centered approach, keeping the employee at the core.
We aimed to build a unified view across various organizational dimensions of people, processes, and systems and instill simplicity & agility to accommodate extant and future business models.
TEAM
User Experience
User Interface Design
Design System Management
Ready, Set, Wipro
Wipro is a large enterprise organization with over 170,000 people. Owing to organic growth and various acquisitions over decades, the existing processes have become outdated and do not support current and new business models. The organization’s internal processes were becoming barriers to its growth because of-
Disparate sources of information
Siloed mentality, lack of ownership and initiative
Inappropriate tools and systems
Redundant processes
Lack of visibility
We aimed to transform the business processes of this massive organization in an ambitious designed transformation called Project Quantum.
We conducted a set of 75+ face-to-face interviews, 120+ Business transformation and co-creation workshops, an index of 4 impacted clusters, and 80+ process and flow validation workshops.
The outcomes were 3 detailed service journeys of future processes that were transformed into refined business processes & the comprehensive UX design system for all future digital applications.
The following were the observed impacts from the limited release of the Lead to Order (L2O) model between internal SBUs:
100% Operating margin visibility, with predictable revenue & margin forecast
~40% Reduction in the overall process & work-flow completion time
10-15% Bandwidth release of the delivery organization
7-8% Bandwidth release of the delivery organization
Process and execution
We envisioned the future of Wipro processes through extensive research that helped us understand & empathize with current ways of working & its challenges. A cross-functional study was conducted across all the Wipro processes, the resulting insights led us to derive guiding principles that have become cornerstones of the Wipro processes of the future.
The outcomes were detailed service journeys of future processes that were transformed into refined business processes & the UX design of all future digital systems. Our research and understanding focused on:
Ecosystem
To get a better understanding of Wipro ecosystem we analyzed each of its elements and identified challenges, which then led to the defining of actionable insights.
Processes
We analyzed all the internal processes to gain strategic knowledge and insights that were specific to the various steps in the process which included: Lead to Order, Order to Cash, Hire to Retire, and Talent Supply Chain
Opportunities
Based on the consolidation of the research we identified various opportunity areas that will inform the future solution & address challenges across the ecosystem
The Foundations
Using our understanding from the research and process validation workshops, we translated the service journeys into user flows, wireframes, and eventually to an extensive visual design system.
To ensure scalability and standardization we created a design system consisting of guidelines and components, for easy hand-offs between teams. The design system is built based on Brad Frost’s Atomic design philosophy using atoms, molecules & organisms
We designed a design library of 200+ plug and play components
and an interaction design document detailing all macro and micro interactions within the system
The entire design system was designed and maintained by me, with inputs from my co-designer, Sabyasachi and Ranjith
The Quantum Leap
Over 5 months, we designed the first release for Wipro One with the Lead to Order (L2O) process. The project involved over 250 screens and the initial version of the Wipro One visual design guide.
The L2O process screens are meant for Sales and Marketing pipelines, showing examples of Business accounts (clients accounts and leads). We unified all aspects from sales to delivery with role-based access for users to perform their tasks efficiently.
We used Use of data visualization components like dashboards, summary cards, calendars, etc., to give the user an accessible and contextual summary of information.
Integrated a learning model-based assistant that provided contextual insights as well as help & support to make informed decisions. This also doubles as a collaboration tool allowing users to internally message other employees.
Continuous improvement
After the initial MVP version was in the testing stage, worked towards refining the design framework and making the system more efficient in terms of space optimization, object placement, and visual appeal based on the feedback we got from key stakeholders and users of the version 0.1.
We designed Version 0.2 to be 30% more space efficient, have improved legibility, better layout of components, and overall look more visually upgraded than the last version, while keeping the core functionality and need for backend binding changes to a minimum
