Hello World
OVERVIEW
Honeywell’s Forge Performance+ is a SaaS suite for optimizing industrial centers and warehouses, aimed to address the short-comings and revamp the outdated Asset Sentinel platform.
The product offers comprehensive insights into sites, assets, and workforce management.
TEAM
Eric Brier
Damneet Gharu
Agniraj Chatterji
Kinshuk Bose
Pratyaksha Binod Kumar
Gracelyn Miller
David Braylark
Lauren Duxbury
Lauren Lindeen
Extended Team:
30+ Developers
6 Product Managers
User Experience
User Interface Design
User Acceptance Testing
Design System Management
Transforming Legacy
Launched in late 2019, Forge set out to modernize Honeywell's legacy Asset Sentinel platform.
The goal was to create a robust, cloud-based solution that offered a comprehensive view of the entire portfolio—spanning sites, machinery assets, and workforce. With a focus on scalability and transformation, the platform introduced cross-functional integrations, enabling:
1. Site setup,
2. Operation streamlining,
3. Asset management,
4. Workforce management and
5. Emission control.
Over two years, we aimed to establish Forge as Honeywell’s premier offering and the leading solution in Industrial & Warehouse EPM. Key improvements included:
• 47% faster event turn-around time
• 78% Additional CTR on asset widget
• Integrating work order management
• Launching a remote worker app
• MVP accepted by 12 early adopters
Forge received significant recognition, including the 2022 Codie Award for Industrial IoT Product of the Year along with 5 other recognistions.
Examples screens from Honeywell’s Asset Sentinel - while functional, it lacked cloud deployment, had integration issue with 3rd party work order management platforms, and has outdated UI and user experience patterns.
Scale and output
(Images above) Workshops held in the HCE India studios with key stakeholders, it helped us shape our understanding of the domain and key pain-points.
Shaping our understanding
We did a total of 20+ workshops and in person interviews with various industry professionals like Home Depot, Fedex, Shell and internal Honeywell facilities across 3+ geos.
We compiled our insights broad journey maps, that documented the day in ‘The day in the life’ (below) of various Honeywell specific roles which broadly includes:
1. Ops Managers (Global, Site)
2. Maintenance Managers
3. Maintenance Engineers (Maintenance, General)
We mapped what each user would interact with at different points of day, what breakpoints/devices they would use for each task, and identity where gaps are in the journey.
Note: Some confidential data points have been committed from here.
The image above broadly illustrates the generalies roles/users within an industrial/warehouse ecosystem. Obviously, roles may vary depending on the exact industry/complex, but in general theres are the generalised roles.
We mapped our finding from the workshops and research into Experience outcomes (XOs) for each category of product, and generalised broader 'Insights' which acted as themes and asks from the users.
Crunching the numbers
1] We summarised our insights from the workshops into experience outcomes (XOs). Each Experience Outcome is mapped against a persona and consist of their requirement at each part of the process as they go about their daily work.
2] We also mapped the Key Performance Indicators (KPIs) which are relevant for each role.
Combining 1 and 2, we mapped the exact requirements for each role and what they want to see to best enable them to go about their work requirements.
Based on our finding, we complained a series of 100+ wireframes, encompassing both low-fidelity and mid-fidelity designs.
These wireframes served as the foundational framework, undergoing multiple rounds of User Acceptance Testing (UAT) with internal stakeholders and external evaluations.
Forging outcomes
In 7 months, we designed 100+ screens, including 30+ unique ones, for EPM and APM interfaces. Using data visualization tools like dashboards, summary cards, and heatmaps, we empowered users to identify faults and optimize site and asset performance effectively.
Additonally I championed the use-case for adapting a Forge Mobility application, It's an application designed for Supervisors and Workers to monitor Events and Work Order progress seamlessly on mobile devices, especially while in the field.
This empowers workers with access to task lists, documentation, and Standard Operating Procedures (SOP) while actively engaged in fieldwork.
The Asset Health page offers a detailed view of site asset performance. Users can leverage the (1) risk heatmap, (2) Asset summary and (3) notification drawer to quickly identifying failure patterns and problems.
The Events overview page automatically generate cases (Events and sub events) for asset failures and any subsequent work orders created against them. Managers can utilize (1) Key Performance Indicator (KPI) indicators to efficiently filter the (2) Event table and create workorders.
The asset drill-down page empowers users to pinpoint precise fault locations through 3D (1) Asset visualtion widget - analyze downtime, energy usage, capacity utilisation, etc see historical faults against the (2) asset timeline
Event overview to asset flow (Initial design mockup)
Delving into an event provides users with insights into specific details, including the involved assets, timelines, and subsequent work orders generated to address the situation. Users also can navigate the fault tree, elucidating any subsequent cause-and-effect relationships stemming from the failure.
The user is also able to raise a WO directly from the event details page, as illustrated in the video.
APM Event and Work Order tracker - Mobile CT60
I played a direct role in pushing for the Forge APM mobile as its priority was going to be descoped. It's an application designed for Supervisors and Workers to monitor Events and Work Order progress seamlessly on mobile devices (Honeywell CT30X, CT60), especially while in the field. This empowers workers with access to task lists, documentation, and Standard Operating Procedures (SOP) while actively engaged in fieldwork.
The mobile demo showcases the navigation between Events and Work Orders.
Additional Contributions
Throughout my involvement with the Forge project, I contributed to the development and extension of the design system, focusing on refining UI elements and building components. Given the absence of an existing codebase for these components, we utilized an older base and adapted it to align with the new design system.
This endeavor demanded ongoing collaboration with a dedicated Design System (DS) development team and contributing components and inputs back to the team and follow assesbility standard such as WCAG 2.2.
Towards Q3 2023 - Q1 2024 I also contributed worked with the Forge Worker Intelligence team in integrating the ERP (Enterprise Resource Planning) solution wing.
Worked on several pieces such as worker management dashboard, importing profile into the Forge and the tagging of workers on respective work orders.
Outcome & Takeaways
As of late 2023 Forge Performance Plus was in the rollout stage, and the initial cohort of early adopters is poised to commence using the product starting Q2 2024.
Key improvements (Metrics from MVP early user testing 2023)
• 47% faster event turn-around time
• 78% Additional CTR on asset widget
• Integrating work order management
• Launching a remote worker app
• MVP accepted by 12 early adopters
Recognition and Patents:
Patent for APM interface - United States Patent for designs and interaction patterns for Honeywell's proprietary APM interface - Registered with United States and Japan.
Patent for APM interface - EUIPO We received a patent for designs and interaction patterns for Honeywell's proprietary APM interface.
2022 Codie Award for Industrial IoT Product of the Year - Honeywell Forge recognised by SIIA as best overall business solution at 2022 Codie awards.